Survey Results – Quality Matters Most – Economic Downturn Hurts Profits – Opportunities for Improvement

SURVEY RESULTS  FEBRUARY 26th, 2009    BUSINESS PROCESS HEALTH SURVEY WHATABOUTQUALITY.COM   In a recent poll, conducted by Whataboutquality.com of 89 partner organizations representing a diverse mix of service, product, profit, non-profit, geographic regions, employee count, revenue, income, several interesting results

Survey Results – Quality Matters Most – Economic Downturn Hurts Profits – Opportunities for Improvement

SURVEY RESULTS  FEBRUARY 26th, 2009    BUSINESS PROCESS HEALTH SURVEY WHATABOUTQUALITY.COM   In a recent poll, conducted by Whataboutquality.com of 89 partner organizations representing a diverse mix of service, product, profit, non-profit, geographic regions, employee count, revenue, income, several interesting results

improvement shouldn’t mean analysis paralysis!

As a business process improvement specialist, I have had the good fortune to participate in dozens of events where I was part of a team who would work together to address some notorious area of pain in the business.  It

improvement shouldn’t mean analysis paralysis!

As a business process improvement specialist, I have had the good fortune to participate in dozens of events where I was part of a team who would work together to address some notorious area of pain in the business.  It

How do I map out how we do the work we do?

  Every organization is really a set of key processes working together in order to deliver the product or service to satisfy the customer.   These key processes are just a set of activities, which work together to deliver the

How do I map out how we do the work we do?

  Every organization is really a set of key processes working together in order to deliver the product or service to satisfy the customer.   These key processes are just a set of activities, which work together to deliver the

You can’t improve what you don’t measure

Every once in a while you stumble on a real truth in life: If it seems too good to be true, it probably is. If you give people the tools they need to do the job, they’ll get it done right. Focus

You can’t improve what you don’t measure

Every once in a while you stumble on a real truth in life: If it seems too good to be true, it probably is. If you give people the tools they need to do the job, they’ll get it done right. Focus

Perhaps listening to my customer would help?

As we continue on the business process improvement journey, perhaps it would be a good idea to take a fresh look at your customer and THEIR perspective. I was in a local coffee shop recently, with laptop, business cards, cell phone all

Perhaps listening to my customer would help?

As we continue on the business process improvement journey, perhaps it would be a good idea to take a fresh look at your customer and THEIR perspective. I was in a local coffee shop recently, with laptop, business cards, cell phone all

I Know I need to improve to survive – so where do I begin?

It can be very challenging, moving from firefighting and wearing so many hats already, to determine where to begin in an improvement journey.  You know you can’t survive if you don’t improve, so what’s the first step.  I used to

I Know I need to improve to survive – so where do I begin?

It can be very challenging, moving from firefighting and wearing so many hats already, to determine where to begin in an improvement journey.  You know you can’t survive if you don’t improve, so what’s the first step.  I used to