You can’t improve what you don’t measure

Every once in a while you stumble on a real truth in life: If it seems too good to be true, it probably is. If you give people the tools they need to do the job, they’ll get it done right. Focus

You can’t improve what you don’t measure

Every once in a while you stumble on a real truth in life: If it seems too good to be true, it probably is. If you give people the tools they need to do the job, they’ll get it done right. Focus

Perhaps listening to my customer would help?

As we continue on the business process improvement journey, perhaps it would be a good idea to take a fresh look at your customer and THEIR perspective. I was in a local coffee shop recently, with laptop, business cards, cell phone all

Perhaps listening to my customer would help?

As we continue on the business process improvement journey, perhaps it would be a good idea to take a fresh look at your customer and THEIR perspective. I was in a local coffee shop recently, with laptop, business cards, cell phone all

I Know I need to improve to survive – so where do I begin?

It can be very challenging, moving from firefighting and wearing so many hats already, to determine where to begin in an improvement journey.  You know you can’t survive if you don’t improve, so what’s the first step.  I used to

I Know I need to improve to survive – so where do I begin?

It can be very challenging, moving from firefighting and wearing so many hats already, to determine where to begin in an improvement journey.  You know you can’t survive if you don’t improve, so what’s the first step.  I used to

Welcome to the web log for business process improvement hosted by whataboutquality.com.

This web log is open to any individual who wants to learn about methods to improve their business performance.   Here you will learn tools and methods to reduce the cost of delivering your services and products as well as

Welcome to the web log for business process improvement hosted by whataboutquality.com.

This web log is open to any individual who wants to learn about methods to improve their business performance.   Here you will learn tools and methods to reduce the cost of delivering your services and products as well as